Why Am I Receiving A Bill When I'm Covered By Insurance?

You could be receiving a balance due statement for one or several of the following contributors:

1. The provider is OON (out of network) for the insurance plan you are covered under

2. Your insurance plan was inactive at the time of service, or is currently inactive

3. The services claimed are not covered by the insurance company

4. The insurance company has determined that the services claimed were pre-existing and therefore ineligible for coverage

If you have specific questions regarding the reason for the lack of coverage, we strongly recommend that you reach out to your insurance provider for further support. For your convenience, the support number for your insurance provider is typically listed on your insurance card.

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